Refund policy

At Rae Feather, we want you to feel confident about your purchase. If your blanket does not meet your expectations, please review the return and refund terms below.

30-Day Return Window

You may request a return within 30 days of receiving your order. To qualify, items should be unused, unwashed, undamaged, and returned in their original condition with original packaging and any included accessories, where applicable.

For hygiene and product-care reasons, items that have been used, washed, or damaged after delivery may not qualify for a standard return, except where applicable law requires otherwise or the item is defective or incorrect.

How to Request a Return

To begin a return, contact us at support@raefeather.us with the following information:

Your order number
The item you wish to return
The reason for your return
Photographs, if the item arrived damaged, defective, or incorrect

Please wait for return instructions before sending an item back. Returns sent without prior authorization may take longer to process.

Return Shipping Costs

For returns due to a change of mind or personal preference, the customer is responsible for return shipping costs.

If you receive an incorrect, damaged, or defective item, contact us before returning it. We will review the issue and provide appropriate instructions. Where the issue is confirmed to be our responsibility, we will explain the available resolution and applicable return shipping arrangements.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law or where otherwise agreed by Rae Feather.

Refund Eligibility and Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your payment provider or financial institution.

If your refund has not appeared after this period, please contact us at support@raefeather.us.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible. Include your order number and clear photographs of the item and its packaging where possible.

We will review the issue and work with you toward an appropriate resolution, which may include a replacement or refund, subject to the circumstances and applicable law.

Exchanges

If you would like a different item, please contact us to discuss available options. Exchanges depend on product availability. If a direct exchange is not possible, you may request a return under this policy and place a new order.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have not entered fulfillment may be eligible for cancellation. Once an order has shipped, the standard return process may apply.